Most orders are packed and ready to ship within 1–3 business days. During high-volume periods, processing may take a little longer, but our team always works to get your items out as quickly as possible.

No, there are no extra handling charges. The shipping rate shown at checkout includes secure packaging and order processing, so there are no hidden fees.

Shipping costs are calculated based on your package size, weight, and delivery location. Your exact rate will always be shown at checkout before you complete your order.

Yes! We offer free shipping on qualifying orders over $100 USD. Eligibility and terms may vary by location and promotion. Any applicable offers will be clearly shown at checkout.

Once your order ships, you’ll receive a confirmation email with your tracking details. You can use this information to follow your package’s progress. If you can’t find your tracking number, contact our team with your order number and we’ll be happy to help.s

If your order hasn’t been shipped yet, please contact us as soon as possible and we’ll do our best to update your address. Once an order has been dispatched, changes are no longer possible.

Customs duties and import charges are not included in your order total and may apply to international shipments. These fees are set by your local customs authorities and are the responsibility of the recipient.

We recommend reviewing your country’s import regulations before placing an order to understand any potential additional costs. International orders are considered shipments outside of Canada and the United States.

Occasionally, shipping carriers may experience delays due to high demand, weather conditions, or unexpected disruptions. If your tracking hasn’t updated for several days or you have concerns about your delivery, please reach out to our support team and we’ll be happy to assist.

Tracking information may take a few business days to refresh, especially during busy periods, severe weather, or carrier delays. If your tracking remains unchanged after several days, please contact our team with your order number and we’ll gladly look into it for you.

If your package appears to be lost, please contact our support team as soon as possible. We will work directly with the shipping carrier to investigate the situation.

If the package is confirmed as lost, we’ll help resolve the issue by arranging a replacement or refund when applicable. Please note that assistance is available only when tracking information indicates that the package was not delivered.

If your package arrives damaged, please contact our support team as soon as possible. We may request photos of the item and packaging to help process your claim.

Our team will work with the carrier to review the issue and determine the best solution, which may include a replacement or refund depending on the situation